Last updated: 15/01/2026

This Privacy Policy explains how Hotel.eu collects, uses, stores, and protects personal data when you use our website and mobile application.

Hotel.eu is committed to protecting your privacy and handling your personal data in a transparent and secure manner, in accordance with the General Data Protection Regulation (GDPR) and other applicable European data protection laws.

This Privacy Policy applies to all users of the Hotel.eu website and mobile applications.

1. Who We Are

Hotel.eu is a digital platform for discovering hotels, accommodations, and tourism-related services.

Hotel.eu is operated by:

Fairtual France SARL
12, Boulevard des Fauvettes
83120 Sainte-Maxime
France
Email: info@hotel.eu

Fairtual France SARL acts as the data controller within the meaning of Article 4(7) GDPR and is responsible for the processing of your personal data.

References in this Policy to “Hotel.eu”, “we”, “us”, or “our” refer to Fairtual France SARL.

2. What Personal Data We Collect

We collect only the personal data necessary to provide and improve our services.

Depending on how you use Hotel.eu, we may collect the following categories of data:

Account and Identification Data

• Name or username

• Email address

• Password (encrypted)

• Confirmation of age

• Profile information you choose to provide (e.g. photo, preferences, bio)

Usage Data

• Login dates and activity

• Interactions with content and listings

• Preferences and favorites

• Search history

Communication Data

• Messages sent through the platform

• Support requests and correspondence

Technical Data

• IP address

• Device type, browser type, and operating system

• App version and basic diagnostics

• Log and security data

Business User Data (where applicable)

• Company name and address

• VAT or registration numbers

• Contact details

• Billing-related information

You may choose not to provide certain optional data. However, some data is required in order to create an account and use core features of the Service.

3. How We Use Your Personal Data

We use your personal data only for legitimate and defined purposes, including:

• Creating and managing your account

• Providing access to the Hotel.eu platform

• Enabling interactions with hotels and service providers

• Displaying listings, reviews, and user activity

• Communicating with you about your account or our services

• Providing customer support

• Improving and optimizing the platform

• Ensuring security and preventing misuse or fraud

• Sending service-related notifications

• Sending marketing communications (only where permitted and with your consent where required)

We do not use your data for purposes that are incompatible with those described above.

4. Legal Bases for Processing (GDPR)

We process your personal data only when a lawful basis under Article 6 GDPR applies. These include:

• Performance of a contract
  When processing is necessary to provide the Service to you (e.g. account creation, platform access, communication between users).

• Consent
  When you have given explicit permission (e.g. optional profile data, marketing emails, personalized advertising, cookies).

• Legitimate interests
  When processing is necessary for the proper functioning, security, and improvement of the platform, provided your rights do not override those interests (e.g. fraud prevention, analytics, platform optimization).

• Legal obligation
  When processing is required to comply with applicable laws (e.g. tax, accounting, or regulatory requirements).

You may withdraw your consent at any time. This does not affect the lawfulness of processing carried out before withdrawal.

5. How Long We Keep Your Data

We retain your personal data only for as long as necessary for the purposes described in this Policy, including legal, accounting, and security requirements.

In general:

• Account data is retained while your account is active

• If your account is inactive, data may be retained for up to five (5) years

• After account deletion, essential data may be retained for a limited period to:

  • comply with legal obligations

  • resolve disputes

  • prevent fraud or misuse

  • enforce our Terms and Conditions

Technical and security logs are usually retained for shorter periods (e.g. a few months), unless required for investigations or legal compliance.

Once data is no longer required, it is securely deleted or anonymized.

6. Sharing of Personal Data with Third Parties

We only share your personal data where this is necessary for the operation of Hotel.eu, for legal reasons, or with your consent.

Your data may be shared with:

• Service providers
  Such as hosting providers, IT partners, analytics services, email delivery services, and customer support tools. These parties process data on our behalf under strict contractual obligations.

• Business users (Providers)
  Where necessary for communication or bookings initiated by you (e.g. contact details shared with a hotel you contact).

• Legal and regulatory authorities
  Where required by law or in response to valid legal requests.

• Professional advisors
  Such as legal, financial, or compliance consultants, where necessary to protect our rights.

We do not sell your personal data.
All third parties are required to process your data in accordance with applicable data protection laws and to implement appropriate security measures.

If personal data is transferred outside the European Economic Area (EEA), we ensure that appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.

7. Cookies & Similar Technologies

Hotel.eu uses cookies and similar technologies on its website and in its mobile applications to ensure proper functionality, improve performance, and enhance user experience.

Cookies are small text files stored on your device that allow us to:

• Keep you logged in

• Remember your preferences

• Analyze how the platform is used

• Improve performance and usability

• Provide relevant content

• Enable security features

We use the following categories of cookies:

Essential Cookies
Required for the operation of the platform (e.g. login, security, language settings). These cannot be disabled.

Functional Cookies
Remember your preferences and settings to improve usability.

Analytics Cookies
Help us understand how users interact with the platform so we can improve it.

Marketing Cookies
Used to show relevant content or advertisements, only where you have given consent.

When you first visit our website or app, you will be asked to manage your cookie preferences. You can change or withdraw your consent at any time via your browser settings or our cookie management tool.

You can also delete cookies through your browser. Please note that disabling certain cookies may affect the functionality of the Service.

8. Your Rights Under GDPR

Under the General Data Protection Regulation, you have the following rights:

• Right of access – to request a copy of the personal data we hold about you

• Right to rectification – to correct inaccurate or incomplete data

• Right to erasure – to request deletion of your data where legally permitted

• Right to restriction – to limit how your data is processed

• Right to data portability – to receive your data in a structured, commonly used format

• Right to object – to object to processing based on legitimate interests

• Right to withdraw consent – at any time, where processing is based on consent

• Right not to be subject to automated decisions that have significant legal effects

These rights are not absolute and may be subject to legal limitations.

9. How to Exercise Your Rights

To exercise any of your rights, you may contact us at:

Email: info@hotel.eu

Please include sufficient information to verify your identity, such as:

• Your name

• Your email address used on Hotel.eu

• A brief description of your request

We may request additional information if necessary to confirm your identity.
We will respond to your request within the time limits set by applicable law.

You also have the right to lodge a complaint with your local data protection authority.

10. Security Measures

We implement appropriate technical and organizational measures to protect your personal data against:

• Unauthorized access

• Loss or destruction

• Alteration or disclosure

These measures include access controls, encryption, monitoring, and regular security reviews. While no system can guarantee absolute security, we continuously work to safeguard your information.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in law, technology, or our services.

When we make changes, we will publish the updated version on our website and, where appropriate, notify you. We encourage you to review this Policy periodically.

12. Contact Details and Data Controller

This Privacy Policy applies to the Hotel.eu website and mobile applications.

The data controller is:

Fairtual France SARL
12, Boulevard des Fauvettes
83120 Sainte-Maxime
France
Email: info@hotel.eu

For all questions regarding this Privacy Policy or the processing of your personal data, you may contact us using the details above.